Complaints policy
How to raise a service or website concern and what information helps us review it.
Raise a concern by email or phone. Include the service address, date, contact details, what happened, and the result you are seeking. Do not send payment-card data or sensitive identity documents.
Review process
The business should acknowledge the concern, review the available job records, ask focused follow-up questions, and explain the response. Response time is not guaranteed on this website.
Start with the scope
Have the item types, approximate volume, property access, and preferred timing ready. A short call can establish the next useful step.